Do you offer a trial period or a demo?
Yes, we provide a 1-week trial account for only $2. You can signup here. Note that a trial account allows 3 simultaneous connections compared to 6 (and additional 6 using WireGuard), with a regular account.
Do you offer lifetime subscriptions?
No. Such pricing types are part of questionable business models (similar to ponzi schemes: new comers pay for service use of existing customers). To put it simple, it relies solely on overselling, short term profit and marketing gimmicks. We do not engage in overselling our service as we want to make sure that the network capacity and overall quality of our service is and remains constant.
How long will it take to set up my account?
Accounts are activated instantly when the payment is confirmed. If there is any delay, it means that the payment has not been confirmed or you already have an active account with us.
Is it possible to change my billing plan, like signing up for a full year after I signed up for 1 month?
Yes, absolutely. You should sign-up for a different plan before the end of the billing period, or you can get in touch with us.
Is it possible to change my VPN username?
Yes, just let us know what the new username should be.
Why should I choose you and not one of the bigger VPN providers?
Being a smaller provider, we offer some important advantages:
- A smaller user base means no overselling on bandwidth, which in turn results in better speeds for you.
- A better customer support experience: we do not externalize support. Here, you talk directly to those who designed and implemented the entire VPN service from A to Z. No ticket escalations, and no operators copy/pasting predefined - yet frustrating - answers to your problems.
- With us, you are a person: not an "advertising conversion". We care more about individual's satisfaction than volume selling.
- We are a pure security company focused on "security done right" and our core team members have been in infosec for 20 years.
Will I receive many emails from you?
No. We hate unsolicited emails as much as you do. We will send you only auto-generated payment reminders/confirmations and important announcements on very rare occasions. Example of announcements: implementation of major features, software releases etc. Such announcements are only sent to customers who have an active account with us. We will never send you emails like "Hey! Look what's new! We want you back!" - unless, of course, you asked us to notify you once a certain feature will be available.
Does a VPN slow down my internet connection?
It depends on your connection speed between you and the VPN node. Using a VPN node which is closer to your location would usually be faster due to better routing/peering - matching or almost matching your regular connection speed. VPN speeds also depend on the VPN protocol you use. OpenVPN (TCP) is slower by design, L2TP/IPsec, OpenVPN (UDP) and PPTP(insecure) are the fastest. Try all of them and see what’s the fastest for you. Also, check our speed testing guide.
Will you refund my order if I am not happy with your service?
Yes, absolutely: if you can't use our VPN service for technical reasons or you are not satisfied with it, we offer a 7-days full refund policy.
However, before asking for a refund, please tell us what's the problem that you are facing. In most cases, we can help and solve it.
What payment methods do you accept?
- Mainly PayPal and credit/debit cards
- Region-based payments: UnionPay, iDeal, WebMoney, SEPA Direct Debit and many more
- Bitcoin and many altcoins, such as Bitcoin Cash, Litecoin, Ethereum, Monero, Dash and others
- Gift cards
Do you have an affiliate program?
Yes. Check the affiliate program details here.
What can I do if my ISP blocks my connection to your service/VPN nodes?
It's quite unlikely, as we use several obfuscation methods and very common ports. If you face such problems, contact us.
Does your VPN work in China and other countries that are censoring traffic?
Yes, it works in most cases.
Security and Privacy
Do you log/monitor my activity? What logs do you keep on servers?
No, we do not log/monitor any kind of user activity such as visited web-sites, emails, files transferred, instant messages, DNS queries etc.
We do, however, keep some connection logs (to our VPN service) for security and support purposes. These are kept for the time while a session is active and are removed shortly after disconnection.
Keeping these logs also help us in identifying potential attacks against our service, such as brute-force and even some MiTM attack vectors.
What exactly does "connection logs" mean?
When you connect to a VPN server, the server (VPN daemon) will log your real IP address, connection start/end time, and total traffic transferred during the session (e.g. 100MB, 2GB etc). These connection logs with your IP address are generated by the VPN server/daemon and are stored for the time while the session is active. We do not log or store any sensitive data such as what you actually transfer during the session.
Some other VPN providers do not log anything. Not even the connection start/end time.
Some of them probably don’t, but we seriously doubt that all of them live up to their claims.
There is simply no way to prove a provider’s claims, so it’s really a matter of trust between the user and the provider. VPN servers/daemons log such data by default as they are designed to do so. In most cases, the complete disabling of session logging capabilities requires source code modifications. Moreover, while you are connected to a VPN server, your source IP is visible in traffic, anyway, while the session is active. So it makes no difference between keeping a session log and not logging anything at all.
Do you allow P2P/torrent traffic?
Yes, we don't block such protocols.
Do you use virtual or dedicated servers?
We use dedicated servers on our VPN nodes, mostly consisting of powerful E3 and E5 Xeons with hardware AES crypto acceleration. Running VPN gateways on VPS/cloud instances is a security risk. Moreover, running VPN nodes on dedicated hardware can be as 10x or even 20x times more expensive than running on virtual servers, hence the reason why we don't advertise 'hundreds' of locations but focus on fewer, where security is done properly and the bandwidth capacity is enough to ensure a fast and reliable service. Speaking of bandwidth, apart from security and reliability advantages of running VPN servers on bare metal servers, speed can be much better than the one coming with virtual servers as we use dedicated network ports, not shared with others. Bandwidth on a virtual server is shared among hundreds of other users on the same physical machine.
How strong is your VPN encryption?
- OpenVPN: 256-bit AES-CBC, 128-bit AES-CBC or 128-bit BF-CBC.
- For AES (both 128 and 256 bit) we use RSA-4096 and Elliptic Curve (ECDHE) with secp256k1, SHA512 HMAC.
- We are one of the very few in the industry providing full Elliptic Curve support.
- All OpenVPN certificates are generated "the right way": offline, secure machine, multiple - high quality sources of entropy.
- L2TP/IPsec: 256-bit AES or 128-bit AES (depends on OS/device).
- PPTP: 128-bit MPPE (considered insecure, not recommended for sensitive data transfers).
- SecureProxy: AES 128-GCM with 4096-bit RSA certificates.
Does your VPN service provide me 100% anonymity, privacy and security?
No. There are many factors to consider when you are looking for the best possible way to protect your anonymity and security online. Some of them are outside our control (datacenters, Internet transit providers, peering nodes...to name but a few).
Having said that, we are doing our best to provide a higher level of privacy and security, but you should always be aware that there is no such thing as 100% privacy, anonymity or security on the Internet.
Word of advice: question those who promise you 100% [anything] - especially in a highly dynamic and complex industry like information security.
Does your VPN protect me against malware, spyware, viruses?
No. Such protection requires traffic inspection on VPN servers using anti-malware/virus/etc gateway software. We don't inspect traffic and we don't run any scanning engine on servers. You should always keep your PC/devices secure by adopting proven practices.
Can you assist me remotely using a desktop sharing/control software (like Teamviewer)?
Yes, we can do that as a last resort, with one condition: You must understand and agree that there should be nothing sensitive for us to see on your Desktop, browser tabs, bookmark bar etc.
Do you provide static or dynamic IP addresses?
We provide shared IP addresses, which means that all users connected to the same VPN node will use the same IP addresses (best practice for privacy purposes). We do not provide dedicated IP addresses and we do not plan to provide in the future.
What is the difference between a VPN and a proxy server?
A VPN provides security by encrypting your connection from your PC/device to the VPN Node. A Proxy doesn't provide encryption (referring to classic ones, not our SecureProxy service), therefore unauthorized 3rd parties can easily intercept your communication and access your private data, such as usernames/passwords, websites you visit and emails.
Will I be able to send emails through your VPN?
Yes, you can send emails if you are using a webmail service such as Gmail, Yahoo! Mail, Protonmail and others.
If you are using an e-mail client such as Outlook, Thunderbird and you are using an SMTP connection on port 25/TCP to send e-mail, that won't be possible because we block external connections to SMTP port 25/TCP in order to mitigate SPAM abuse (most ISPs block SMTP port 25).
We suggest you use Submission (port 587/TCP) instead of SMTP (port 25/TCP) to send e-mails. Most email services support it.
What DNS servers do you use? Do you protect my DNS queries?
We protect DNS queries against MitM hijacking and snooping, wiretapping. We have our own, private DNS resolvers outside of US and UK. All DNS queries sent by VPN users are forwarded by our VPN servers to the private resolvers, through encrypted tunnels. As long as you don't manually change your DNS servers while being connected to our VPN, and you use the one we assign, no DNS queries will leak out of our VPN servers through our hosting partners and IP carriers.
What if some 3rd party will monitor traffic of your DNS resolvers?
We are using an unique and clever way to overcome this risk, by running a query generator service on each DNS resolver. Specifically, We are generating over 10 million DNS queries to existing domains each day. Those queries are generated randomly, at a high rate, and are mixed with the DNS queries of our customers. Basically, we are generating "noise" and it's virtually impossible to match a user's DNS queries within the "flood" of queries sent by us to DNS root servers directly. Therefore, if a 3rd party is ever going to wiretap our DNS resolvers, it will be totally ineffective.
Do you log/monitor traffic statistics on your website? How about 3rd party statistic tools?
We don’t use any 3rd party tracking services like Google Analytics, as they defeat the purpose of a privacy service. The same applies to "Like" buttons and other social sharing tools.
We keep website access logs for at least 1 month and we regularly check them for various purposes, including but not limited to identifying fraudulent signups and website hacking attempts.
Do you use closed-source or opensource technologies?
We exclusively use only opensource technologies and all our servers are running Linux.
Who has root/admin access on your servers?
We are very strict on this matter. Only one technician has access to our infrastructure, and he is a security-minded professional who knows what he's doing. Needless to say, he would never share - not even temporarily in case of unforeseen emergency - authentication credentials with anyone else.
You are a company registered in EU. What about EU Data Retention Directive?
Data Retention has been declared unconstitutional by the Romanian Constitutional Court in July, 2014. Moreover, it never applied to VPN services but to telecom and ISP operators.
Do you provide a VPN client software?
Yes, we have a VPN Client app for Windows, macOS, Android and iOS.
For other Operating Systems and devices we provide step-by-step connection instructions using 3rd party VPN software or OS specific, built-in settings.
Does your VPN work with routers?
Yes. OpenVPN works with custom ROMs like DD-WRT, Tomato, Advanced Tomato, OpenWRT, AsusWRT/Merlin, pfSense.
What VPN Protocols can I use with your service?
We offer support for OpenVPN (with different encryption types, TCP and UDP on several ports), IKEv2/IPsec, WireGuard (in beta), L2TP/IPsec. These are the most widely used protocols, so you should be able to use them on virtually any OS/devices such as smartphones, tablets, HTPCs etc. All protocols support strong encryption and we do not allow unencrypted connections.
What's the fastest VPN protocol I should use?
WireGuard (beta) and IKEv2/Ipsec are likely the fastest ones. OpenVPN over UDP comes next, while OpenVPN over TCP is a bit slower because of its design. Check our KB article for a comparison between protocols.
Do you provide port-forwarding?
No, we don't. We believe it is a risk for the privacy and security of users.