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Portal Home > Knowledgebase > Troubleshooting


Articles

  • "IPSec Shared Secret missing" error with VPN.AC software on Mac OS 10.10 Yosemite
  • Android VPN app shows "building configuration" and doesn't connect
  • Android VPN app shows only Australia - Melbourne location
  • Can't connect to VPN in China (update 25/06/2018)
  • Can't connect to VPN: wrong user/pass
  • DNS leak test shows my ISP
  • google.com provides region-based version
  • How to change the VPN Password
  • I just paid and my VPN account was not activated
  • I just paid and the Invoice status is Unpaid
  • IP leak protection
  • IP location is different than server location
  • OpenVPN Error: All TAP-Windows adapters on this system are currently in use
  • SecureProxy for Firefox on Ubuntu 18: can’t input credentials, extension disappears
  • Slow speed in China
  • Unable to get list of servers in China (error "get servers time out")
  • Windows Firewall rules to block P2P/Torrent traffic if VPN disconnects
  • [Mac] OpenVPN fails to set default gateway over PPP (PPTP, L2TP/IPsec, 3G)
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